Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account data (name, email, password, phone).
• Claim-related documents and content (policies, estimates, receipts, photos, communications).
• Financial entries (expenses, reimbursements, settlements).
• Feedback and support requests.

1.2 Information Collected Automatically

• Device and usage data (IP address, browser, OS, session duration, referral URLs).
• Cookies and similar technologies for authentication, analytics, and preferences.

1.3 Information from Third Parties

• Payment processors (e.g., Stripe) for billing data such as payment method type and status.
• Email and SMS providers for delivery confirmation and analytics.

2. How We Use Information

• Operate, maintain, and improve the Services and features (including AI and OCR tools).
• Provide personalized content and task recommendations.
• Communicate with you about your account, subscriptions, or support requests.
• Process payments and prevent fraud or abuse.
• Comply with legal obligations and enforce our Terms of Service.
• Generate de-identified, aggregated data for analytics and product improvement.

3. AI, OCR, and Human Review

ClaimEase uses AI and OCR to extract and summarize information from documents. Limited human review may occur to improve accuracy or provide support. You may opt out by emailing support@claimease.io, though this may affect accuracy or support levels.

We do not permit third-party AI providers to train models on identifiable user data unless you explicitly opt in.

4. Sharing of Information

• Service Providers: e.g., Supabase, Vercel, Stripe, Anthropic, Resend — bound by confidentiality agreements.
• Analytics & Monitoring: for app performance and fraud prevention.
• Legal or Safety Reasons: to comply with law or protect rights and property.
• Business Transfers: in case of merger, acquisition, or sale.

We never sell personal information. Any “sharing” for cross-context advertising occurs only with your consent.

5. Data Retention

We retain information only as long as necessary for the purposes described, or as required by law. You may request deletion of your data (see Section 8). Backup data may persist for a short time after deletion.

6. Security

We use encryption, access controls, and logging to protect information. No system is fully secure — please safeguard your credentials and devices.

7. Children's Privacy

ClaimEase is not directed to children under 13. We do not knowingly collect data from children. If discovered, such data will be deleted promptly.

8. Your Rights and Choices

• Access, correct, delete, or port your personal data.
• Opt out of certain data processing and marketing communications.
• Withdraw consent at any time (without affecting prior lawful processing).

Email requests to support@claimease.io. We may verify your identity before fulfilling requests.

8.1 California (CPRA)

We comply with the California Privacy Rights Act (CPRA). We do not sell your personal data. You have the right to access, delete, and correct your information and to opt out of “sharing” for advertising purposes.

8.2 GDPR / UK GDPR

When applicable, you have data subject rights under the GDPR, including access, correction, deletion, portability, and restriction of processing. ClaimEase acts as a data controller for user accounts and documents.

9. International Transfers

Your data may be stored in or accessed from the United States. We use appropriate safeguards for cross-border transfers, including standard contractual clauses where required.

10. Cookies and Tracking

We use cookies to remember preferences, authenticate users, and analyze performance. You may disable cookies in your browser, though some features may stop functioning properly.

11. Marketing Communications

You may opt out of marketing emails by clicking “Unsubscribe” or contacting us. Transactional or account-related emails may still be sent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we'll notify you via email or in-app notice. Continued use means you accept the updated version.

13. Contact

Questions or requests? Contact us at support@claimease.io.